Privacy Policy for Aluung
Aluung (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our mobile application or website (“Platform”). By using Aluung, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Full name
- Phone number
- Email address (if provided)
- Gender, date of birth (optional)
- Profile photo (optional)
b. Group Information
- Group name
- Group type (VSLA/ROSCA)
- Contribution schedules
- Member roles and transactions
c. Financial Information
- Mobile Money transaction details (MTN, Orange Money, etc.)
- Loan requests and repayment data
- Contribution history
d. Device & Usage Data
- Device type, OS version, and app usage patterns
- IP address and mobile network information
- Logs and crash reports (for app performance improvement)
2. How We Use Your Information
We use the information we collect to:
- Create and manage your user account
- Facilitate contributions, withdrawals, and loan transactions
- Provide customer support and notifications
- Improve app performance, security, and features
- Analyze usage patterns to enhance the user experience
- Comply with legal and regulatory obligations
We will never sell your personal information to third parties.
3. How We Share Your Information
We may share your information:
- With Group Admins: Only within your savings group (e.g., to show contributions, loan history)
- With Mobile Money Services: To process payments securely
- With Service Providers: Who help us operate the platform (e.g., SMS services, hosting)
- When Legally Required: To comply with applicable laws or respond to lawful requests
All third parties are required to comply with data protection standards and confidentiality agreements.
4. Your Data Rights
As a user, you have the right to:
- Access and update your personal information
- Request deletion of your account and associated data
- Withdraw consent for data processing (where applicable)
- Receive a copy of your personal data in a portable format
To exercise your rights, contact us at: privacy@aluung.com
5. Data Security
We implement industry-standard security measures to protect your data, including:
- End-to-end encryption of personal and transaction data
- Secure authentication and session management
- Routine security audits and penetration tests
- Role-based access control within the app
However, no system is 100% secure. We encourage users to protect their passwords and report any suspicious activity.
6. Data Retention
We retain your data as long as your account is active or as needed to comply with legal, financial, and operational obligations. You may request deletion at any time.
7. Children’s Privacy
Aluung is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
8. International Data Transfers
Your data may be stored or processed on servers located in jurisdictions outside your country. We ensure adequate protections are in place in accordance with applicable laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will notify you by in-app message or email and revise the "Effective Date" above.